Feedback you can act on
What worked
- The team was set up in nine days instead of six weeks
- Support answered questions within an hour
What to improve
- Make SSO available on a smaller plan
Tessa will get honest feedback and approved testimonials.
The 2-minute interview needs no signup. Tessa interviews you the way she'd interview your customers.
Tessa
Your AI interviewer · Speaking
Tessa asks
“What changed for your team after you started using us?”
Your customer speaks. Tessa listens and follows up.
How it works
Describe who you want to hear from and what you want to understand. Tessa prepares the interview.
Add their name, company, or background notes—or just give them a link. Tessa uses any context you provide to guide the conversation.
See what customers value, what needs attention, and which approved testimonials you want to share.
Beyond feedback surveys
“Onboarding was difficult” tells you there's a problem. Tessa asks what happened, so you know where to start. Each follow-up builds on what the person actually says.
Pricing
$0
Voice and text interviews both count once the person has given three answers or talked for more than two minutes; quick visits and your own test runs don't. On Free, new interviews pause once your 15 are used, and that allowance does not reset. Need more interviews? Email [email protected].
A few useful answers
Tessa is an AI interviewer. She talks with your customers by voice or text, asks follow-up questions, and turns their answers into feedback and testimonials for your team to review.
Yes. Tessa conducts interviews by voice or text, so customers can choose how they want to answer.
No. They can open your interview link and take part without creating an account.
Saved testimonials are approved for use by default. Participants can read their testimonial during the interview and unapprove it at any time. You choose which approved testimonials to publish. Read the testimonial consent notice.
Each Company starts with 15 free interviews, by voice or text, for its lifetime. Your own test runs don't count. Need more? Email [email protected].
Hear what's working, learn what to improve, and collect testimonials in your customers' words.
15 free interviews per Company, by voice or text. Your own test runs don't count.
Tessa transcribes interviews so your team can review the feedback. Audio recordings are deleted after transcript import. Participants can review their testimonial and withdraw approval. Privacy page ↗
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